Placing A Website Order:

Placing A Print Order:

How do I place a print order?
Can I re-order a previous purchase?
Do all orders have to be online?
When does my turnaround time begin for print orders place?
Can I receive a quote for print orders?
Do I receive proofs prior to print?
What files do you support?
What if I am dissatisfied with the product I receive?

How do I start the process of ordering a custom design website?

Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

Initial Consultation

All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires. We complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals and more.

The consultation step is very important because we are committed to providing you with solutions that will work for you, not only for us! We prefer you to call so we can provide you with faster service, but emails are okay too.

Proposal & Paperwork

After you are confident we have understood all your ideas, anwsered all your questions and know your requirements, we will purpose specific recommendations for your project. There are many different ways to meet your specific needs. We will explain these options with the proposed pricing to deliver them. Once you agree, you will receive a formal proposal that contains all of the work you require, prices and payment schedule and contract.

Payments/Deposits/Type of Payments

We require a 50% Deposit to start your work. EyeClick Marketing accepts the following payment methods on our secure site: Visa, MasterCard, American Express, Discover Card, and PayPal. Check or Money Order payments are only available to customers whose banks are located within the United States. Unfortunately, the collection fees associated with drafts drawn on foreign banks restrict us from economically processing the payment. Checks or money orders must be made payable to EyeClick Marketing and forwarded to the following address:


EyeClick Marketing
Attention: Payment Processing
PO BOX 111524
Omaha, NE 68111

Please be sure to include your order number on the check or money order to ensure proper processing.

Please note that the delivery expectations quoted on our web site are based upon the actual date your order is processed. If you choose to pay by check, your order will be processed once we have verified that your check has cleared. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.

Collecting Your Content

You will provide us with the copy, any specific pictures, and any other content for your website you would like. Just simply email or call your assigned project manager for instructions on how to forward your site's content and information. We can provide you with access to thousands of royalty free stock photos. as well as offer our professional copy writing services.

Design Development

We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work. Llet us know of any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative "mockup" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

Design Selection & Finalization

After the initial "Mockup" is designed, you will review it on our servers. We send you a web link to view the "mockup" and ask if you would like any changes. You request revisions as necessary and then you provide Final Approval.  Upon your approval of your layout design, an additional 25% payment of the remaining balance on your package is required. (This leaves only 25% of the package price outstanding.)

Web Development

After receiving your final approval on the "mockup", we will then begin building the website and web pages, incorporating the design and all of the content that you provide.

Pre-launch Evaluation

After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

Launching Your Website (Domain Registration and Hosting)

As soon as you give us your final approval, and your payment has been received, your website will be published on your domain, and it will be live for all the world to see! We can register your domain name and host your website too – so you don’t have to worry about the technical aspects of your website. We become your one stop shop for your web presence.

Ongoing Support

After your website is launched, we will work with you to establish a regular review and maintenance schedule of your website to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.

What is your turn around time?

Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turn around time.  We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks (depending on its complexity) after we've received all content and feedback from you.  It's a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input.  Ask your sales agent or project manager for more information.  We also offer an express service for an additional fee to expedite your project.  Always remember we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.

What if I'm not satified with my design?

EyeClick Marketing offers a Satisfaction Guarantee. EyeClick Marketing stands behind the quality of its products and services. If you are not 100% satisfied with your custom design website purchased from us, simply contact your Project Manager assigned to your project. We work with you until you are completely satisfied. Making sure you have the website you envisioned.

How do I place a print order?

As we are an online company, all orders must be placed and paid for through our website. There are two ways to place orders with us. You can either create a print file yourself using your own design program and upload it to our customer service for ordering, or you can contact our design department to create a design for any print product you desire.

Can I re-order a previous print purchase?

Absolutely. Although we cannot guarantee your files will be archived for more than 90 days, we do make an attempt to store all client files on our servers. EyeClick Marketing may, at its discretion remove any files from our servers at any time. It is recommended that you maintain a copy of all your files. If you wish to re-order a specific project, please contact Customer Service. A preview of your previous files may be available. If you wish to reorder a previous product that you ordered within 90 days, we ask that you have the order number or invoice number available when placing an order.

Do all orders have to be placed online?

We are an online company but we can appreciate that some of our clients feel more comfortable speaking to a live person on the phone. You can call us toll free for your free initial consultation at 800-616-1891, Mon.-Fri. , 9 a.m. - 6 p.m., CST. We do not accept any walk-in or orders by mail. This includes cds with files, scanned images, or hard copy prints. All orders must be placed via our website or by phone. If design assistance is needed, please email the files or request to cs@eyeclickmarketing.com. If the files are too large, you may zip the files into a compressed folder, or divide the files into separate emails to us. Our representatives will contact you promptly.

When does my turn-around time begin for print orders place?

Turnaround time for a print job where a PDF or Hard Copy proof is selected begins once the proof has been approved by you. If you did not select a PDF or a Hard Copy proof, turnaround time begins once your file is uploaded. If you approve your job by 2 P.M. Central Standard Time, turnaround time begins that business day. Also note that if we are unable to print your files because they do not conform to EyeClick Marketing’s file requirements, your job status will be put “On Hold” and your turnaround time will be reset.

Can I receive a quote for print orders?

To request a Custom Print Quote:

Please include the following specifications in your description.
• Quantity - the number of printed pieces you desire. If you want pricing for different amounts, please list them.
• Flat Size - the overall size of the job's artwork files.
• Finish Size (a.k.a. Final Size) - the size of the item after folding, trimming, or die-cutting.
• Colors - describe if the job will be printed in full color on both sides or if there will be any custom Pantone colors.
• Stock - the specific name or type of paper (or other substrate) you desire your job to be printed on.
• Coating - describe what kind of coating you would like on the finished product and if you desire Spot-coating.
• Bindery - if you desire special folding, embossing, or binding on your job please include all that apply.
• # of pages - Printing a catalog, booklet, or other multi-page document? Please include the number of pages.

Do I receive proofs prior to prints?

EyeClick Marketing does not send out hard copy proofs. All proofs are viewed online or as a PDF file. What you see on the "preview approval page" is close to what will be printed. Keep in mind all monitors will reflect a slight variance in color.

What files do we support?

What if I am dissatisfied with the product I receive?

EyeClick Marketing offers a Satisfaction Guarantee . EyeClick Marketing stands behind the quality of its products and services. If you are not 100% satisfied with your print product purchased from us, simply contact Customer Service. We will work with you until you are completely satified. We will make sure you have the print product you expect.

*Restrictions may apply